Legal
Cancelling and refunds
Try it first
Your first game, match, practice or session is free, with no card needed. You see your own clips before you pay anything. That’s why we don’t offer refunds after that.
Cancel at any time
Cancel from your account whenever you like. There’s no notice period and nobody to phone. Cancelling stops the next charge. You keep full access, including downloads, until the end of the month you’ve paid for. After that you have 30 days to download any clips still in your account before they’re removed.
Pause
If the season’s over, pause instead of cancelling. A paused subscription isn’t charged, your clips stay in your account, and a founding-family rate is kept. You can pause for up to six months at a time.
No refunds
We don’t refund payments already made, in full or in part, including for months you didn’t upload anything. Cancel before the renewal date to avoid the next charge; the date is shown in your account and on every receipt.
If something went wrong on our side
If you were charged in error, charged twice, or the service was unavailable for most of a billing period, tell us through the contact form within 30 days and we’ll put it right, by credit or refund.
If you live in the EU or UK
You have a 14-day right to cancel a new subscription and get a refund. By uploading video during those 14 days, you ask us to start the service straight away and agree that the right to cancel ends once your clips have been delivered. Your statutory rights as a consumer aren’t affected by anything on this page.
Card disputes
Please contact us before disputing a charge with your bank. Our payment processor is the merchant of record, so the charge on your statement appears under its name alongside ours. A dispute raised without contacting us first may result in the account being closed.
Questions
Use the contact form and choose Billing or cancelling. We reply within two working days.